Return Merchandise Authorization (RMA) is required for all returns or exchanges.
Motherboards are returnable for replacement only within 30 days of receipt.
All other items can be returned within 30 days of receipt.
Please keep in mind that ordering by the model number and not the actual part number on the original part, may cause you to get an incorrect part. There is more than one part number for each laptop or computer part and they correspond to the identifying information of the laptop or on the computer.
When a return is received and we find that we shipped you the exact part number you ordered or compatible part, then there will be a 20% restocking fee off the item cost. Shipping cost is not refundable.
We do record serial and/or warranty numbers on items shipped. Therefore, if we receive a product other than what we shipped or a product that doesn't have our recorded information on it, we will ship the item back to the customer.
To request a return on a product.
You can email us at sales@notebookparts.com or you can:
Login to your account at this link https://shopify.com/68943741233/account. We will get back to you within 24 hours
